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Treating Customers Fairly

The directors and staff of LI Insurance Services are committed to the fair treatment of our customers and to providing them with a thoroughly professional service.

Consequently, we wholeheartedly endorse the Financial Conduct Authority’s (FCA) Treating Customers Fairly (TCF) initiative and seek to achieve its six outcomes.

We ENDORSE the TCF initiative at LI Insurance Services by adopting the following internal principles as a guide to how we treat our customers:

Ensure competence in all we do for customers;
Needs of customers are properly identified and always paramount;
Don’t take advantage of customers;
Offer suitable advice and take account of customers’ circumstances;
Resolve all queries & complaints quickly and professionally;
Service to customers should be as they were led to expect;
Explain all insurance matters clearly without misleading customers.

In order for us to ensure that we continue to treat our customers fairly, we would welcome your answers to our customer satisfaction survey. All clients who respond to the survey will be entered into a monthly prize draw for Marks & Spencer vouchers!