Customer Satisfaction Survey

1. Did all staff dealing with your insurance affairs appear competent?*

If no, please explain why not:

2. Did we accurately identify your insurance demands and needs? Were those demands and needs always paramount?*

If no, please explain why not:

3. Did you feel that we or your insurers took advantage of you in any way?*

If yes, please explain why:

4. Were you provided with suitable advice? Did that advice take full account of your circumstances?*

If no, please explain why not:

5. Did we deal with insurance matters quickly, professionally and within agreed time scales?*

If no, please explain why not:

6. Has the service been as you were led to expect?*

If no, please explain why not:

7. Were you provided with clear information about the insurance products offered?*

If no, please explain why not:

8. Were you provided with clear advice and recommendations upon receipt of the insurance quotations?*

If no, please explain why not:

9. Were our staff polite, courteous and professional at all times?*

If no, please explain why not:

10. Do you have any observations about the service provided?*

If yes, please explain why:

11. Were you satisfied with the overall service you received and would you recommend us to other firms?*

Please provide your contact details below:

Business name*

Contact name*

First Last

Contact telephone number

Email

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